Frequently Asked Questions

In the description of each product, you’ll find exactly what the piece is made of. Usually, our earrings are made of 925 Silver, 18K Gold Vermeil, Brass or 100% recycled silver.

Learn more about our materials here.

All jewelry is hypoallergenic, nickel-free, cadmium-free, and lead-free.

We manufacture in South East Asia and certain collections are sourced and locally handmade in the Philippines.

Avoid contact with moisture and liquid cosmetics, and do not wear in the shower, pool, or ocean!

925 Silver, the base of most our jewelry, is sensitive to water. Avoid this when wearing your piece, because sterling silver can oxidize. However, the oils in your skin help keep sterling silver from oxidizing faster. Luckily, if your piece does oxidize, it can also easily be cleaned with silver cleaner.

Our best advice is, wear your jewelry often and keep them in your Penny Pairs pouch when not in use. Do not keep your jewelry in a humid area like a bathroom.

To clean your 925 Silver and 18K Gold Vermeil jewelry, you may use lukewarm water and a soft liquid soap, if you need to. Avoid harsh chemicals and detergents when cleaning your gold vermeil. Don't dip your pieces in water, instead, dip a cloth in water and soap and gently wipe your vermeil jewelry piece. 

After you finish cleaning your piece, rinse it by using another cloth dipped in plain water. Carefully dry it afterward and place it in your pouch 🙂

No, our products are not pawnable. Our jewelry is mostly made of extra thick 18K gold plating over 925 silver and while it’s more durable than regular gold plating, it won’t be accepted in pawn shops. To know more about what materials we use, you can check out: Materials

Although our extra-thick layers of gold make them tarnish resistant, all natural metals may tarnish over time. To keep your jewelry at it's best, we recommend following our care instructions, but if your jewelry still tarnishes you can gently buff your pieces with the polishing cloth that comes with your order to restore their natural shine.

Our pieces are handmade with love, but things may not always be perfect. All jewelry comes with a 180 Day guarantee. If your jewelry is less than perfect when they reach you, please let us know! Send a photo of your jewelry to love@pennypairs.com or DM us on Instagram @pennypairs, and we will get back to you as soon as possible with a solution.

We're based in Metro Manila, Philippines. For our exact address, kindly send us an email at love@pennypairs.com

We accept:

1) Credit / Debit Card payments via PayPal 

2) Credit / Debit Card payments via PayMongo

3) Direct Debit / Credit via Xend It

4) GCash via PayMongo

Please email us immediately at love@pennypairs.com for any modifications to your order!

Since you MUST know: yes, our shipping fee really is ₱0.00 for the entire Philippines.

Customers in Metro Manila can opt to select express 1-2 day delivery upon checkout for a small fee (rates vary based on the season).

One business day after payment has been processed! For all orders made over the weekend, processing is on Monday and shipments are on Tuesday.

We want your jewelry to get to you as soon as possible, but please allow 2-5 business days for them to arrive for Metro Manila orders, and 6-10 business days for Provincial orders!

RETURNS

If your jewelry is less than perfect when they reach you, please let us know! Send a photo of your pair/s to love@pennypairs.com and we will get back to you as soon as possible with a solution. We have a 30 day deadline for returns due to preference (style or size). Store credit will only be issued if the item/s for return are undamaged and clean.

EXCHANGES

If you've changed your mind about your new jewelry, we can exchange the unused item in their original packaging for store credit. Send us an email at love@pennypairs.com so that we can process your return!

Jewelry that are already used cannot be accepted for returns due to hygiene reasons 🙂

Unfortunately, Penny Points from purchases cannot be issued retroactively, so we cannot issue you points for purchases you made before the launch of the rewards program! 🙁

Send an email to love@pennypairs.com and we'd be glad to add the points!

Your birthday must not be 30 days within your sign up date to get the points. You'll get your gift next year though (and every year after)!

Please give it a few hours to reflect in your account! For reviews, these must be verified purchases made with your email address.

If the problem persists, kindly email us at love@pennypairs.com with the subject: PENNY PAIRS POINTS, we'd be glad to help out!