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180 Day Guarantee
We offer a 180 Day Guarantee against any manufacturing defects. If you think you qualify - please send an email to love@pennypairs.com.
Returns
We accept returns for unused jewelry, in exchange for store credit. Returns must be processed within 30 days of receiving the items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can fill-up the form on this page:
https://ph.pennypairs.com/pages/returns
or if you have questions - feel free to contact us at love@pennypairs.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent a refund amounting to the full amount of your order. We do not offer any refunds beyond 180 days of the purchase date.