OUR PAIRS

In the description of each product, you’ll find exactly what the pair is made of. Usually, our earrings are made of 925 Silver and 18K Gold Vermeil.

925 Sterling Silver is made of 92.5% pure silver and 7.5% copper. 

18K Gold Vermeil is 18K Gold coated 925 Silver.

Some pairs are made with gold-plated copper, freshwater pearls, acrylic resin, and silver posts.

All pairs are hypoallergenic, nickel-free, cadmium-free, and lead-free.

To keep your Penny Pairs at their best, avoid contact with moisture and liquid cosmetics, and do not wear in the shower, pool, or ocean!

925 Silver, the base of most our pairs, is sensitive to water. Avoid this when wearing your piece, because sterling silver can oxidize. However, the oils in your skin help keep sterling silver from oxidizing faster. Luckily, if your piece does oxidize, it can also easily be cleaned with silver cleaner.

Our best advice is, wear your pair often and keep them in your Penny Pairs pouch when not in use. Do not keep your Penny Pairs in a humid area like a bathroom!

To clean your Gold Vermeil Penny Pairs, you may use lukewarm water and a soft liquid soap, if you need to. Avoid harsh chemicals and detergents when cleaning your gold vermeil. Don't dip your pieces in water, instead, dip a cloth in water and soap and gently wipe your vermeil jewelry piece. 

After you finish cleaning your piece, rinse it by using another cloth dipped in plain water. Carefully dry it afterward and place it in your pouch 🙂

If your Penny Pairs are less than perfect when they reach you, please let us know! Send a photo of your pair/s to love@pennypairs.com or DM us on Instagram @pennypairs, and we will get back to you as soon as possible with a solution. You can always send your pairs back for a full refund. 

ORDERING / SHIPPING

We accept:

1) Credit / Debit Card payments via PayPal 

2) Credit / Debit Card payments via PayMongo

3) Unionbank Deposit / Transfer

4) GCash via Scan to Pay

5) GCash via PayMongo

Please email us immediately at love@pennypairs.com for any modifications to your order!

Our shipping fee is free of charge for all Metro Manila orders - no minimum purchase required. For orders outside of Metro Manila, we charge a discounted rate based on the location and free shipping for orders above ₱2,000

We ship orders out one business day after payment has been processed. For all orders made over the weekend, processing is on Monday and shipments are on Tuesday.

Need your pairs ASAP? You may also request for same-day shipping via your courier of choice - just let us know and we will try our best to accommodate you!

We want your pairs to get to you as soon as possible, but please allow 2-5 business days for them to arrive for Metro Manila orders, and 6-10 business days for Provincial orders!

We've remained fully operational and would like to assure all our customers that your orders are being processed and will be shipped out immediately as soon as we're permitted to. We will continue to stay in touch via email regarding the fulfilment of orders! Feel free to reach out to us at love@pennypairs.com for any questions or concerns.

Penny Pairs has also pledged to donate 50% of profit to all COVID-19 Front-liners and those extremely affected by this pandemic.

 

RETURNS

If your Penny Pairs are less than perfect when they reach you, please let us know! Send a photo of your pair/s to love@pennypairs.com or DM us on Instagram @pennypairs, and we will get back to you as soon as possible with a solution. You can always send your unused pairs back for a full refund. 

EXCHANGES

If you've changed your mind about your new Penny Pair, we can exchange the unused item in their original packaging for store credit. Send us an email at love@pennypairs.com so that we can process your return!

Penny Pairs that are already used cannot be accepted for returns due to hygiene reasons 🙂

PENNY POINTS

Unfortunately, Penny Points from purchases cannot be issued retroactively, so we cannot issue you points for purchases you made before the launch of the rewards program! 🙁

Send an email to love@pennypairs.com and we'd be glad to add the points!

Your birthday must not be 30 days within your sign up date to get the points. You'll get your gift next year though (and every year after)!

Once you have enough points, redeem the reward from our Penny Points widget on the lower right corner of our website. Add the Pearl Cuffs (you can choose from gold or silver) or a Free Pair worth P1500 to your cart. You'll get a code emailed to you so that you can redeem the Penny Pair you want! At checkout, use this code to get the pairs for free!

Please give it a few hours to reflect in your account! For reviews, these must be verified purchases made with your email address.

If the problem persists, kindly email us at love@pennypairs.com with the subject: PENNY POINTS, we'd be glad to help out!